Accurate and On-Time: A Look Inside Promega Logistics

Packages move through Kepler Center
Each week, thousands of parcels are shipped to customers from Kepler Center in Madison, WI.

We’re all used to the convenience of online ordering, whether it’s a last-minute birthday gift or a phone charger delivered overnight. That same ease and speed is what scientists expect when ordering critical reagents for their work. At Promega, we get that. That’s why we pledge: You’ll get what you need, when you need it.

For customers in the United States, any order received by 4:00 pm will be delivered the next day. We measure our success in honoring this pledge using a metric called “order fill rate.” Our global order fill rate is consistently above our benchmark of 94.5%, sometimes passing 98%.

But how does that actually happen? With thousands of orders leaving our warehouse every week, it takes more than just good intentions. Here’s a look behind the scenes at how our teams deliver on that promise.

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What You Need, When You Need It: Monitoring and Responding to Ongoing Supply Chain Disruptions

Today’s blog is written by Brady Musson, Director of Global Logistics at Promega.

Our priority is ensuring that Promega customers receive everything they need, exactly when they need it. As the Director of Global Logistics at Promega, that is my primary focus, and the expertise of my entire team. I want to assure you that we’re doing everything we can so you can focus on keeping your work moving.

There are many factors that go into realizing these goals, and I would like to take a moment to address how Promega is managing some of the recent challenges. Our long-term, sustainable approach to business helps us weather uncertainty and instability. Our strong network of relationships allows us to explore creative solutions when challenges arise. Above all, our employees are willing to do what it takes to support the important work being done by life scientists around the world.

Promega is working hard to ensure that supply chain disruptions do not affect scientists' abilities to further their work using Promega technologies.
Kepler Center is the home of Promega customer service, kit packaging and shipping.
Continue reading “What You Need, When You Need It: Monitoring and Responding to Ongoing Supply Chain Disruptions”