A while ago I edited Fruits, Nuts and Flakes, my family’s cookbook. After the cookbook was printed, I tried the recipe for chocolate chip cookies. Instead of the promised result of soft, melt-in-your mouth cookies, I ended up with a mess. As I scrubbed the bottom of the oven to remove the butter and sugar that had dripped off the sides of the cookie sheet, I gained a new appreciation for the quality control that Promega puts into the production of its technical materials and protocols. I had followed the recipe exactly as written, but the recipe omitted the flour, and consequently my cookies failed: wasted time and ingredients.
Although I had people proofread the cookbook, I did not have the luxury of working with other trained editors or validators as I do when I am working on a Promega Technical Manual.
At Promega when we create an instruction manual, the manual is reviewed by quality assurance scientists, production scientists, product managers, technical services scientists and research scientists. Often draft instruction manuals are sent with sample product to researchers in the field who test the product, and we get their feedback on the product and the manual. After all of this feedback and editing, we send the final protocol to yet another Promega scientist for validation to find out if the protocol, when followed exactly as written, allows the validator to obtain the promised result.
The end result is a protocol that you can trust to maximize your success in the lab. We are always looking for ways to improve our protocols, and we invite your suggestions. Leave a comment and let us know what you think.
Or if you wish, send us your favorite chocolate chip cookie recipe.
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